The videoconferencing powerhouse Zoom owned the space this year due to the coronavirus forcing people into their homes.
As 2020 comes to an end the firm is looking to expand into other markets – specifically email and calendar services.
A report from The Information states Zoom may roll out a web email service as early as next year and a calendar app sometime in the future.
The new additions would pit the firm against Google and Microsoft, which offer both services, along with videoconferencing products.
Zoom may also be looking ahead as the vaccine for the coronavirus is starting to make its way to the public who may soon be returning to work – leaving behind their digital meetings for in-person get-togethers.
Zoom became a staple for millions of Americans and even more people living across the globe this year due to the coronavirus forcing people out of the office and into a home workspace.
However, the firm is not letting the potential end of the pandemic be the end of its success and maybe looking into other competitive markets to keep its winning streak going.
According to The Information, two people with direct knowledge of the matter said Zoom has already started working on a web email service and could roll out a beta version next year.
Another person told The Information Zoom is looking at a calendar application, but it is not clear when the firm will start developing the product.
As of now, Zoom has 350 million daily meeting participants, which is a tremendous jump from this time last year – it had, on average, 10 million.
Zoom was also the most-downloaded iPhone and iPad app this year as well and the company has seen four times the revenue in 2020 than what it raked in last year.
However, recently the firm’s success hit a bump in the road following the news of Pfizer’s vaccine being effective in late-stage trials.
As soon as the story broke in November, Zoom’s stock immediately dropped by nearly 20 per cent – but it is still up by nearly 500 per cent from this time in 2019.
Aparna Bawa, Zoom’s chief operating officer, told Recode: ‘Hopefully we provide a good enough service — and it’s my true intention that we provide a good enough service — that people want to use us, calamity or not.’
Picture from Pexels
Although Bawa has hopes of loyal customers, the report from The Information suggests Zoom is not taking any chances and will expand its horizon’s to include more revenue-generating services, with the hopes of keeping its success.