New York Motor Show – Jaguar has developed a tool to win over seen-it-all millennials who view a conventional test drive as passe.
“It all takes literally minutes,” said Jaguar spokesman Stuart Schorr. “By the time you’re done, you’ve taken a test drive, but you’ve also got an asset that’s shareable and fun.”
It’s part of Jaguar’s effort to boost its US sales as it broadens its offerings in 2016 with the introduction of new models, including the F-Pace, its first sports utility vehicle.
But all the automakers at this week’s New York International Auto Show have the new generation in their sights.
“Generation Y will dictate who wins and who loses in the marketplace,” said John Humphrey of JD Power’s global automotive practice. “It is by far the biggest generation we’ve had in the US.”
BMW, also eyeing millennials, has trained about 1000 showroom ‘geniuses’ – like the staff at an Apple Store ‘Genius Bar’ – to show drivers how they can customise the car’s myriad gadgets and driving tools.
They are distinct from the salesforce and are not supposed to seal deals, said Ludwig Willisch, president and chief executive of BMW North America.
Millennials “don’t like sales pressure,” Willisch said, as opposed to their parents, the baby boomers, who rely more on test drives and multiple visits before making a purchase.
With millennials, he said, “You only get one shot. If we get this right, and we will, we have the opportunity to create lifelong BMW drivers.”
It is a crucial point for luxury cars, which account for about half of the industry’s profits. A long-term worry for car companies is that with the surge of rideshare programs such as Uber and optimism about self-driving cars, younger Americans will drive less than earlier generations did.
Humphrey said automakers face particular pressure because the overall US auto market is expected to cool significantly following several boom years.
“We’re coming up on the end of the current cycle,” said Humphrey, who warned that the industry could slip back towards overcapacity and a reliance on rebates and cheap prices to sell cars.
That’s less of a problem for brands such as Jaguar and BMW, which cater to a more select group of buyers less influenced by price, Humphrey said.
But luxury brands face other difficulties with millennials, a generation renowned for carrying hefty student loans and without the means to spend $50 000 or $60 000 (R750 000 – R950 000) on a car.
Compact and midsized cars accounted for the highest shares of the millennial market in 2015, with a combined 32.6 percent. Premium vehicles in total accounted for less than 10 percent, according to JD Power.
For that reason, luxury carmakers are taking the long-term view in their marketing campaigns.
Few of the 6000 people who have participated in the Jaguar events have ordered one of their cars, Schorr said. But about 60 percent have shared their personal action videos on Facebook. That creates additional exposure and buzz, enhancing the brand’s prospects.
“The whole subtext is to reintroduce the Jaguar brand to a younger group of customers, and that’s an investment you look to pay off over a number of years,” he said.